Readers of this blog know that we are really excited about our new process management service that we launched a few weeks back. This week, we want to go into detail about what process management is, and how it can help your business. Especially in times of crisis.
The folks at The Association for Intelligent Information Management do a great job of giving an overview of process management. They write, “The term business process management covers how we study, identify, change, and monitor business processes to ensure they run smoothly and can be improved over time. (I)t is an important piece of the access and use puzzle since no or poor process really degrades your ability to get at and leverage information.”
Under stay at home orders your workforce may have been forced to work from home. Did your company’s lack of process make it harder for your employees to find policies or know how to implement them? How much time did you waste on phone calls answering questions that you wished your employees had been able to handle on their own? With the right processes in place, clearly communicated to your team, you will have more time to concentrate on steering your business through this current crisis instead of being distracted by minutiae.
How will VersaTel Solutions process management service work? We’ll analyze your current business practices to determine how to improve them. Where systems work, we’ll keep them as is, or tweak them. But we’ll let you know where major trouble spots are, and we’ll tell you how to fix them. We’ll also give you recommendations on how to implement changes in the smoothest way possible. Once a manual of best practices is developed, we’ll communicate it to your team in an efficient, easy to understand manner.
Whether the Covid-19 exposed critical flaws in your business processes or you’ve been noticing for awhile that your business isn’t running as smoothly as you wish, we can help. Reach out to us and we’ll come up with solutions for you.