FAQs

Plans and Service

How do I know if a Growth Management Team is right for my business right now?

If you’re feeling overwhelmed and stretched thin, you’re likely in need of outside support. Our team is contracted, and our first 90 days is offered hourly to find the best flat rate that is suited for you. As your company grows and changes, your team’s responsibilities will change along with it.

Can I cancel service any time?

Yes, however, it must be requested in writing, and goes into effect in 30 days. This time is used for offboarding and transitioning as needed.

What could my Team look like?

Every new client will begin with a service provider and an Integrations Specialist. After 90 days, we determine which providers are best suited to you, and if the Integrator is still necessary to support your growth. You may find you will want to keep that Integrator for the duration of your time with us, as this Specialist is dedicated to keeping all parties accountable and building strategies to support growth.

What if I don’t like my service provider, can I request someone else?

Yes, we take great care in choosing a service provider for you with the right qualifications and understanding of your company’s culture, however, we do understand that sometimes that’s just not enough. We do ask that you give us two weeks to transition a new service provider.

Can I change my plan any time?

Yes. We do our best to help you select the right plan, but if it’s too much or not enough, we will add or subtract services and reassess at our next 6 month check-up.

Do I pay extra for add-ons?

Yes…and no. For the first 90 days you will pay hourly for the agreed upon service providers, at the least the Bookkeeper and the Integrations Specialist. From there, we will assess who you will need added to the team and reassess every 6 months. If you or we determine someone needs to be added or subtracted prior to the reassessment we will do so and determine if that is the right course when we do the reassessment.

What if my company is too small or I’m just not interested in growing anymore, do you have any other options?

Unfortunately, not at this time. We are focused on growth, not maintenance, however, we do have great relationships with other service providers and will help find the fit that’s right for you.

I don’t understand the difference between the bookkeeper, the accountant and the controller. How do I know which I need and when?

The bookkeeper is involved in your daily transactions. They are making sure the data they collect and provide are correct and catch the small issues or red flags that arise from a day-to-day operational standpoint. An Accountant will take that information, analyze it, create reports, and advise you. They can work on a monthly, quarterly or monthly basis. A controller will help the company make decisions based on areas of cash flow management and overall maintenance of operational costs. A Controller is capable of handling the duties of the bookkeeper and accountant, however, they also act in a supervisory role by answering high level accounting, advising on operational decisions, and holds all parties (CFO, Accountant, and Bookkeeper) accountable.

Bookkeeping Solutions

Do you only work on QuickBooks Online?

Yes, we do consider work on Government Accounting platforms on a case by case basis

How do I know my bookkeeper is qualified?

We pride ourselves in the care we take in hiring our bookkeepers. Along with two proficiency tests, we also have them take 3 personality tests, speak to 3 references, and conduct a national background check.

How can I ensure my private financial information is safe?

We use NoteShred for sharing any logins you prefer to not share over phone during our onboarding process. According to their website, ‘your notes are secured using a strong AES 256bit encryption algorithm with a variable encryption key based on your own password combined with random data. This means that only the people with the password can decrypt the note.’ We also use LastPass for storing logins. ‘LastPass operates on a zero-knowledge security model. Sensitive data stored in LastPass is encrypted at the device level with AES-256 encryption before syncing with TLS to protect from man-in-the-middle attacks.’ Lastly, we use DropBox to store documents. According to their website ‘Dropbox files at rest are encrypted using 256-bit Advanced Encryption Standard (AES) Dropbox uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit between Dropbox apps and our servers.’

Do you offer tax advice?

No. We will refer you to professionals we have close relationships with to provide you with the information you need.

Do you file taxes?

Yes, however, yearly Federal and State taxes are left in the hands of our wonderful CPAs

Do you provide books in cash or accrual accounting?

Yes! We provide books in both!

I have a CPA, why would I need you?

Your CPA will file your taxes and provide valuable information; however, they shouldn’t be (and don’t like to be) responsible for the day-to-day bookkeeping. Consider the difference between a Nurse, Doctor, Surgeon and Specialist. The Bookkeeper, Accountant, Controller and CPA are much the same in responsibilities. Your company needs a Bookkeeper. Your CPA will thank you!

I’m behind on my books, would you be able to bring them up to date?

Yes. Before we begin services, we do a run through of your Chart of Accounts, clean them as needed, and bring your books up to date, and/or clean them up as needed as well.

How do you store my financial information?

We store your financial reports, reconciliation reports, bank and credit card statements, and any supporting documents in Google Drive. We only store in Dropbox upon request.

Administrative Solutions

I’ve never worked with a Business Integrations Specialist before, what is it like, and do I really need one?

Imagine having a Robin to your Batman, a Spock to your Captain Kirk, a Gayle to your Oprah. You are the visionary, the one who has the goal in mind, and when you do, it’s not easy to be the executor and to also make sure your entire staff is aligned with you and your mission. The Integrations Specialist is your sounding board, and the one that keeps you and the rest of your company accountable to processes and strategies. They are the human glue if you will to the core of your business! Everyone needs that person to make sure they get from point to point. It’s the surest way to success!

How should I communicate with my service provider?

You both can decide this during the onboarding call. We will ask you a series of questions on what works best for you!

Why are all of your services remote-I feel so much more comfortable with someone in my office?

Our most recent events have proven best how well people can work remotely! We’ve not only been in the remote business since 2011, our founder has worked remotely since 2002! Most often when you hire someone for 20-40 hours of work in the office, most of that time is spent on unimportant tasks, costing you a ton more than you bargained for!

Do you offer temporary services?

No, unfortunately, we do not, but we can certainly refer you to a few of our colleagues that do!

How best could I use your services to make my business run more efficiently?

This question is best answered during your initial call. During the conversation we will determine what services you need, and what makes most sense to the success of your business. We can’t expect every company to fit into a cookie cutter program. You’re unique, and your service should be as well!

Human Resource Solutions

I don’t have any of my company policies written down. Where do I start?

As the saying goes, if you want to eat an Elephant, take it one bite at a time! During your initial call, our Specialist will ask you questions to help filter and align the policies in order of importance.

Why do I need to have this service? It seems unimportant.

Every company, EVERY company should have their policies and procedures written down. Otherwise, what you have is a tailored job, not a business. Your company deserves to have its instructions written down so that you as the owner have the freedom and security to sell, or leave for a short while.

I don’t know if I need an HR, my company is so small

No company is too small for Human Resources. This crucial component is key to your company’s growth. An HR Specialist will point out certain laws and regulations you must comply with and make sure your employees are compliant too. This specialist will also identify the policies you DON’T have and should, along with consulting you on benefits, recruiting and growth strategy.

What does an HR Specialist do?

An HR Specialist is like your right hand person, making sure you’re company is compliant, and growing in the right direction. Every company needs a Procedures Manual, and if yours doesn’t have one, your Specialist will create one for you. You will look to your Specialist to recruit for your company, consult you, and much more!

Why should I consider contracting my HR out?

Many small businesses work from remote locations, or, maybe your office isn’t quite large enough, but the need is still there. Contracting your HR department means there’s less hassle and less strings to worry about!

Can you provide a full SOP Manual (Standards of Procedure)?

Yes, and everything in between as well.

What is the difference between a policy, a process, and a procedure?

A policy is the written down principle of action (Our company’s policy on cooking an egg is that we cook them scrambled.”) a process is a series of related tasks or methods that together turn inputs into outputs (“to get the perfect scrambled egg, you must crack the egg into a bowl, beat it, and add to a pan”). The procedure is the steps to take in order to achieve the result (“Step 1. crack the egg into a bowl Step 2. beat them Step 3. add to pan”). In simpler terms, the policy is the why or the question; the process is the what, and the procedure is the how.

How can I ensure the policies you write for my company are compliant?

With a national certification comes the expectation to withhold compliances to the highest standards, however, we do have a business attorney available at request to review the policies we create for an additional charge.

If I need a change to my policy, could you provide that?

Yes, however, the change must be made while our services are still engaged.

Can I make changes to my policies or procedures after your service is completed?

Yes, however, we can no longer guarantee its compliance.

Direct Hire Solutions

Why would I choose your company over a recruiter?

Our Recruiting is done by our HR Specialist, so when we recruit, you will get the benefit of the additional services that come with onboarding as well.

Joining the Team

What are the benefits of working for your company?

We’ve worked hard to create a supportive environment where all of our team members can balance their professional and personal lives successfully. Your schedule is on your terms, and you have the support of our entire team when you need help with an assignment, task, or just have a question. VersaTel Solutions, A Growth Management Company is a great option for stay-at-home parents who’ve had to leave their professional or corporate jobs in favor of their families, or for individuals who need flexibility as they pursue other endeavors. Because of this, we’ve had the great advantage of having a team of professionals with incredible experience and backgrounds!

How do I apply?

What can I expect when I join the team?

Everyone on our team is contracted, your time is your own, however, we do have a code of conduct, and best business practices we require. We hope that we are all on the same page, and decorum and a considerate environment is the cornerstone of our company. The work is on a sliding scale-you may start off with small clients, and move towards more time. You will always be asked first if a certain client is one you would like to add to your roster or not. Ours is a communicative environment, and one where we foster growth as well as balance.

What is the hiring process?

Much like the direct hire process, we follow strict guidelines to ensure we’re both a great fit for one another. As mentioned above, we first filter each candidate by an initial set of questions. From there, we’ll either set up a quick phone call or email to ask a few more questions to make sure the candidate understands our company standards and culture. If the candidate still feels we are the right company for them, we set up a face-to-face interview. Prior to the interview, the candidate will receive three personality tests and a proficiency test in the field of interest. If the results are satisfactory, we will meet for the proper interview. During the interview, the candidate is asked a series of graded questions. If the candidate passes, and is close to hire, we will reach out to three references with a form to fill to gather more information, and a background check is conducted. If the candidate passes those, they are hired! A profile form will be sent to the candidate for onboarding so that we keep in mind the types of clients you would most prefer, and the full onboarding process continues from there.